(513) 909-5000
Frequently asked questions about laundry pickup and delivery
FAQ

Questions, answered.

Everything you need to know before your first pickup. Still curious? We're just a call or message away.

Booking & Pickup

How does pickup work?

Schedule a pickup window online or by phone. Leave your bag at the door, and we'll handle the rest. No need to be home.

How do I schedule service?

Click 'Book Now' at the top of any page to book instantly, or call us. Your appointment is confirmed right away, with no waiting for approval.

Do I need to be home?

Nope! Most customers leave their bag at the door. Contactless pickup and drop-off is our default, though you can choose contact service if you'd prefer to meet us.

Can I reschedule or cancel a pickup?

Yes. Just give us a call or send a message as early as you can and we'll move or cancel your pickup, no problem.

Service & Care

How quickly is laundry returned?

Standard turnaround is 48 hours. Same-day and next-day options are available in select areas.

What's included in every order?

Every load includes detergent, scent booster, fabric softener, dryer sheets, and full wash, dry & fold service, plus free pickup and delivery.

What detergents do you use?

We use trusted name-brand detergents and offer hypoallergenic and fragrance-free options at no extra cost.

Do you clean bedding and comforters?

Yes. We offer a Full Bedding Set (comforter + sheets) and Single Comforter as add-ons so larger items get the dedicated care they need.

Pricing & Payment

How much does it cost?

Pricing is by load size: Small ($20, 10–15 lbs), Medium ($30, 20–25 lbs), and Large ($40, 30–40 lbs). Final load size is confirmed at pickup once your laundry is weighed.

When and how do I pay?

Payment is due at pickup once your laundry total is confirmed. We accept cash, Cash App, Apple Pay, Zelle, and all major credit/debit cards.

Service Area

What areas do you serve?

We serve Finneytown, our home base, and the surrounding Cincinnati neighborhoods including Springfield Township, Mt. Healthy, Forest Park, Greenhills, Wyoming, College Hill, North College Hill, Springdale, and Sharonville.

What if I don't see my area listed?

We're always expanding. Reach out and we'll let you know if we can serve your neighborhood, often we can.

Still have questions?

We're happy to help.

Reach out anytime, or go ahead and book your first pickup. It only takes a minute.